How to Return Your Item

We’re happy to assist with your return! Follow these simple steps to ensure a smooth process.

1. Prepare Your Package

·        Securely pack the item(s) in the original packaging or a sturdy alternative.

·        Please ensure you include a piece of paper with your order number inside the package. Without it, we won’t be able to process your return or issue a refund.

2. Address Your Package to:
Adstral Hargreaves Rd, Groundwell Industrial Estate, Swindon, SN25 5AZ

3. Attach the Return Label

·        Find the small return stamp (it will have "Account Postage GB" along with a series of numbers and letters).

·        Stick the return stamp securely to the outside of your parcel.

Haven’t received your return stamp within 2-4 working days?
Let us know, and we’ll be happy to send another one right away.

4. Drop Off Your Package

·        You can return your package at any Royal Mail postbox or Post Office, with no need to pay for postage. The return stamp already covers the cost.

·        The return stamp doesn’t need to be scanned by the Post Office; it’s pre-paid and ready to go. If a Post Office refuses to take it, simply drop it into any standard Royal Mail postbox.

Refund Process:

Once we receive your return, we will send you a Wise bank transfer link within 3 weeks. After entering a few details, you will be able to claim your full refund. Before we send the link, we will send you a confirmation email to ensure you know it's legitimate. If you do not receive this email within 3 weeks, please contact our support team, and we will be happy to assist you.

If you have any questions or need further assistance, feel free to contact us. We’re happy to help!